FREE P&P ON ALL UK ORDERS / FREE INTERNATIONAL SHIPPING ON ORDERS OVER £150 / EU CUSTOMERS: PLEASE VISIT THE ETSY STORE | FOR CHRISTMAS DELIVERY ORDER BY: UK: ​17th Dec / USA & Canada: 10th Dec / Rest of World inc. Australia: 5th Dec

Ordering & Payment

 

Ordering Using the Website Cart:

You can place orders for products that are in-stock using the cart system on this website.

During the checkout process you will be shown any applicable postage options and associated charges prior to making payment. Stock is not reserved until payment has been made in full.

If you are wishing to purchase items with any type of modification or personalisation please DO NOT buy these via the website but instead contact me to order. Orders received via the website that contain requests for personalisation / modification will be cancelled.

Ordering by Email:

If you would like to place an order for an in-stock product or for an item that is displaying the 'MADE-TO-ORDER PRODUCT' message then please email me with details of the product(s) that you would like to purchase including any applicable size or colour options. Please be sure to include your full name and postal address and I will respond as soon as possible.

I can be emailed using the message form or email address on the Contact Fenner page.

 

How to pay for your order

Website cart orders can be paid using most types of debit card, credit card, Apple Pay or Google Pay. Payment can also be made via PayPal using account balance or most types of debit or credit card. You do not need to have a PayPal account to use PayPal for card payments.

For orders placed by email, I can send a PayPal invoice if you wish to pay using balance or by credit/debit card. For domestic (UK) orders I can also accept payment by cheque or electronic bank transfer (BACS) although it will be necessary to wait for payment to clear before I can dispatch any goods.

 

For further information please refer to the full Terms of Service and of course you are always very welcome to contact me if you any further questions.